Refund Policy

1. Refund Scenarios

You may be eligible for a refund in the following scenarios:

• System Failure: If the system fails to generate any headshots despite having sufficient credits, you may request a full refund.
• Quality Issues: If the generated headshots are not representative of the uploaded photos (e.g., completely different faces, severe distortions), a partial or full refund may be offered.
• Billing Errors: If you were charged incorrectly (e.g., double billing or wrong amount), we will issue a correction or refund.

2. Refund Timeframe

Refund requests must be made within 7 days of the original purchase. Approved refunds will be processed within a reasonable timeframe, typically 5–10 business days depending on your bank or payment provider.

3. Conditions for Refunds

Refunds will not be issued under the following conditions:

• If the user uploaded photos of insufficient quality or variety.
• If the customer fails to provide the required number of training images.
• If the dissatisfaction is based on subjective preferences or expectations not aligned with the examples shown on the website.
• If the user's credits were used and headshots were generated as expected.

4. Handling Abusive Refund Requests

We reserve the right to deny refund requests that appear to be abusive or part of a pattern intended to exploit the refund process. This includes, but is not limited to, repeated refund requests from the same user or account with similar claims.

5. Alternative Solutions

Before requesting a refund, consider the following alternatives:

• Contacting our support team for troubleshooting if you encounter issues.
• Trying different photos to generate a new set of headshots.
• Using edit credits to adjust backgrounds, outfits, or other aspects.